While Mrs. T was away I broke our Oreck Vacuum.
My general style is to admit my sins, take my beating and go on, and so it was when she came home to find the vac in the back seat of the car.
When ask why I took the vac for a drive, I fessed up and told her how I attempted to get it fixed on my way to the airport, they were closed and now I'm had.
Next morning I was about considering a return trip to the Oreck folks, but Mrs. T allowed how this was women's work and she'd handle it.
You know the empty feeling you get in the pit of your stomach when you go to a repair shop. You know it will cost a fortune to repair, and probably take 3 weeks, and you just know you're about to be had? Mrs. T's experience was quite different.
She dragged it in, told them the problem. The Oreck response was that will be $5 and take 3 minutes. When the job was finished the clerk carried it to the car. "That's the Oreck way, ma'am".
They now have a customer for life.
8 hours ago